RETURNS ARE ACCEPTED WITHIN 30 DAYS.
20% Restocking Fee
There will be no refunds on opened sealed bags.
Essential Palace Inc. Does Not Accept Returns on Food – Grade Items. (No Refund)
Buyers MUST take clear and legible pictures of the shipping label, the inside and outside of the package, and the items.
Send these requirements to proceed with your return/refund/exchange/claims.
All RETURNS MUST BE UNOPENED BOTTLES OR CONTAINERS WITH THEIR SEALS ON.
Seller pays for return shipping
Our top priority is your satisfaction!
Customers Can’t Return Opened Items.
Before you ship the item back, we must review it and issue an RMA (Return Material Authorization) number.
Never send a return without first consulting with us, as the returned address may differ from the source address.
Communication is essential for resolving any issues that may arise during the transaction.
Please do not hesitate to contact us via email or Text in order to complete the transaction as smoothly and flawlessly as possible.
When sending in returns, please keep in mind that it may take up to 7 business days to finalize the return.
We try to process as quickly as possible.